Analyst - System

Department: Business Office

The Business Office Analyst I - System provides key support across the Business Office, Purchasing, and Cashiers Departments. Working closely with the Business Systems Analyst, the Analyst I assist with system operations, report generation, documentation, and user support. The Analyst I will seek guidance from the Financial Information Systems Officer on broader financial systems-related matters, ensuring consistent alignment with institutional objectives.

• Assist the Business Systems Analyst in coordinating communication between the Business Office, Purchasing, Cashiers Departments, and the Technology Resource Division. Prepare reports, collect system information, and ensure data is readily available for meetings and updates.
• Assist in documenting changes to business processes and workflows, ensuring materials are formatted correctly and organized for easy reference. Maintain process documentation based on Analyst-led initiatives and under the guidance of the Financial Information Systems Officer.
• Perform routine system checks, run standard reports, and monitor system notifications to ensure ongoing system stability for all relevant departments. Escalate critical issues to the Business Systems Analyst for advanced troubleshooting.
• Provide first-level support for system users across the Business Office, Purchasing, and Cashiers Departments. Answer routine queries and escale complex issues to the Business Systems Analyst.
• Assist with user training and maintain relevant training resources.
• Manage requests for routine reports by executing predefined queries and providing timely reporting for the Business Office, Purchasing, and Cashiers Departments. Assist the Analyst with ad-hoc data analysis by preparing basic datasets.
• Monitor user access logs and assist in routine security audits by identifying potential anomalies. Ensure user permissions are appropriately maintained according to the standards set by the Business Systems Analyst and Financial Information Systems Officer.
• Ensure system documentation-such as user manuals, procedures, and workflows-is kept up-to-date and accessible to relevant stakeholders. Provide administrative support for document versioning and organization.
• Help the Analyst track project tasks, gather project-related data, and maintain project timelines across the Business Office, Purchasing, and Cashiers Departments. Focus on administrative support, such as scheduling meetings, preparing materials, and ensuring milestones are tracked.
• Manage routine content updates to the websites of the Business Office, Purchasing, and Cashiers Departments based on instructions from each area, ensuring that information is kept current without requiring advanced technical changes.
• Assist in identifying inefficiencies in existing processes by gathering user feedback and providing reports on system usage. Provide input to the Analyst to help streamline day-to-day operations.
• Participate in testing system updates and new functionalities by following predefined testing scripts. Log issues and report results to the Business Systems Analyst to ensure smooth system implementations.
• Assist the Business Systems Analyst in overseeing the Touch Net Marketplace module, including managing stores, products, and uPay sites. Support the Analyst in ensuring seamless integration with third-party systems.
• Assist in tracking system upgrades and documenting new features, ensuring the Business Office, Purchasing, and Cashiers Departments have clear records of changes. Work with the Analyst to prepare end-user guides for these updates.
• Perform other routine tasks as assigned, including maintaining system logs, updating departmental calendars, and supporting system administration tasks.

• Associate's Degree in Computer Science, Computer Information Systems or related field required;
  Bachelor's Degree in Computer Science preferred.
• Experience using coding language SQL preferred.
• Experience in database management and reporting software such as Toad, Oracle SQL Developer, and Argos preferred.