Corporate IT Support Specialist

Job Details

Job Location:

Corporate - 3rd Floor - McAllen, TX 78504

Provides professional technology and audio/video support to Corporate and C-level executives, senior leadership, Board members, and bank employees. Prepares and supports conference rooms, troubleshoots end-user technology, and helps ensure meetings and events operate successfully. Responsible for providing first line support to bank employees and troubleshooting computer user questions.

• Provide responsive technology and audio/video support for Corporate and C-level executives, senior leadership, Board members, and bank employees.
• Set up, test, operate, and troubleshoot conference room technology, including displays, cameras, microphones, speakers, lighting, presentation equipment, and video conferencing systems.
• Perform conference room readiness checks before meetings and provide onsite support for executive meetings, Board meetings, training sessions, interviews, and other high-priority events.
• Monitor meeting and conference room schedules and coordinate technology needs with meeting organizers.
• Troubleshoot hardware, software, network connectivity, mobile devices, presentation equipment, and other end-user technology.
• Assist users with conference room equipment and video conferencing tools, and provide basic instructions or training when needed.
• Create, update, and maintain service tickets, support records, conference room instructions, and equipment documentation.
• Follow up with users, provide clear status updates, and confirm that support requests have been completed successfully.
• Install, configure, relocate, and maintain conference room and end-user technology equipment.
• Coordinate with internal technology teams, Facilities, vendors, and other departments to resolve issues and support meetings or events.
• Support technology upgrades, conference room improvements, and other assigned Help Desk projects.
• Maintain a professional, customer-focused approach and protect confidential or sensitive information when supporting executive offices and meetings.
• Maintain current knowledge of relevant technology, internal controls, and Bank policies and procedures.
• Perform other related duties as assigned.

• An Associate's or Bachelor's Degree in Computer Information Systems, Information Technology, Audio/Visual Technology, or a related field is preferred. Relevant technical support or audio/video experience may be considered in place of a degree.
• At least two years of technical support experience in a business environment. Experience supporting executives or high-visibility meetings is preferred.
• Working knowledge of computers, business applications, mobile devices, networks, peripherals, conference room equipment, and video conferencing technologies.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to nontechnical users.
• Strong interpersonal, active-listening, customer-service, and follow-up skills.
• Professional and polished demeanor when working with executives, employees, vendors, and meeting participants.
• Ability to remain calm, organized, and service-focused during live meetings, urgent requests, and high-pressure situations.
• Ability to exercise sound judgment, discretion, diplomacy, and confidentiality.
• Strong attention to detail, troubleshooting ability, and time-management skills.
• Ability to work independently and coordinate effectively with other teams.
• Ability to work flexible hours Monday through Friday (7:00 a.m. to 6:30 p.m.) and rotating Saturdays (8:00 a.m. to 1:00 p.m.), with additional schedule flexibility as business needs require.
• Bilingual proficiency in English and Spanish is desired.

This position reports to the Technical…