Liability Supervisor

Job Summary

The Liability Supervisor will lead and mentor a group of 6-8 liability and/or Casualty adjusters. In this role you will ensure quality and adherence to company guidelines through regular auditing and coaching.

• Manage group of 6-8 liability and/or Casualty adjusters.
• Conduct monthly audits with senior leadership to ensure quality and adherence to company guidelines as well as any applicable state and federal laws.
• Assist senior management in development of process and training to improve overall quality and key metric results.
• Provide authority as warranted on liability and casualty claims.
• Ensure adherence to company reserving practices.
• Effective retention planning; proactively manage and respond to turnover.
• Effectively and efficiently manage allocated loss adjustment expenses.
• Effectively utilize reward system to distinguish top performers and significant achievements.
• Conduct performance management as warranted.

• Formal Education & Certification
• Associates or bachelor’s Degree required.
• Adjuster Licensing as required by state.
• Knowledge & Experience
• Minimum of 5 years handling non-standard insurance claims.
• Prior supervisory experience of a minimum of one-year a plus.
• Skills & Compentencies
• Excellent communication skills with demonstrative ease with both verbal and written formats.
• Attention to detail and ability to multi-task.
• A high degree of motivation and team orientation.

We strive for excellence in how we serve our policy holders and agents, and have since we opened our doors in 1998. We believe in creating a culture where all associates have a chance to learn and grow. We also take part in directing 5% of our earnings to fight homelessness, which gives hope with every policy purchased. We're grateful for the team we've created and the values we stand behind.

We've pledged to be direct, results driven, and dedicated to the success of our business and each other.