Liability Adjuster

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the Assurance America team. For more than 25 years, Assurance America has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

The Liability Adjuster I is responsible for the initial handling of claims involving straightforward coverage and liability issues. This role involves managing a caseload of non-complex claims and conducting thorough investigations to determine liability, assess damages, and identify any potential injury exposures. Leveraging a solid understanding of policy language, the adjuster will make informed coverage determinations under the guidance and support of a supervisor.

• Initial contact with insured and claimants to determine coverage and liability exposure.
• Determine any injuries involved in the accident and develop the exposure, handling first call settlement injury claims and minor injury claims.
• Control expenses and adhere to company reserving philosophy by maintaining proper reserves on all pending claims/potential exposures.
• Meet and maintain general file handling goals and procedures as outlined by the company including maintaining a 1:1 closing ratio and status on diary reviews.
• Properly utilize underwriting and policy systems and understand its features and functionality, as needed.
• Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.
• Continually ask questions and have a desire to develop additional skills to better investigate and evaluate claims.

• Excellent communication skills with demonstrative ease with both verbal and written formats.
• Attention to detail and ability to multi-task.
• A high degree of motivation and team orientation.
• Direct, results driven, and dedicated to the success of the business and each other.

• Minimum one year experience handling auto claims.
• Preferred Bachelor’s degree or equivalent.
• Non-standard experience.
• Adjuster’s license in relevant state or the ability to obtain one quickly.
• Bilingual (English-Spanish).

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to navigate various departments of the organization’s physical premises.

We strive for excellence in how we serve our policy holders and agents, and have since we opened our doors in 1998. We believe in creating a culture where all associates have a chance to learn and grow. We also take part in directing 5% of our earnings to fight homelessness, which gives hope with every policy purchased. We’re grateful for the team we’ve created and the values we stand behind.

We’ve pledged to be direct, results driven, and dedicated to the success of our business and each other.