CCSE Unit Supervisor

Overview

Location:

MCALLEN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHSC webpage.

Functional

Title:

CCSE Unit Supervisor I

Job Title: CCSE Unit Supervisor I

Agency: Health & Human Services Commission

Department: CCSE Region 11 Eligibility Det

Posting Number: 15929

Closing Date: 10/15/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Range: $4,020.33 - $6,335.66

Pay Frequency: Monthly

Salary Group: TEXAS-B-19

Shift: Day

Telework: Not Eligible for Telework

Travel: Up to 30%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Job Location City: MCALLEN

Job Location Address: 4501 W BUS HWY 83

Other Locations: San Benito

MOS Codes: ,,,,,,,,,

9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS
SR,OSS,WEPS

Unit Supervisor I - Performs highly complex administrative and supervisory eligibility program work. Manages a unit in the Community Care Services Eligibility (CCSE) program. Provides leadership to a team of CCSE staff. Manages program eligibility and enrollment activities to ensure performance targets are met. Researches, investigates, responds and coordinates the resolution of Legislative and Consumer inquiries. Selects, manages and develops staff through conferences, mentoring, training and performance appraisal.

Plans, coordinates, and monitors service delivery to ensure effective and efficient program operations. Provides appropriate interpretation of policies, procedures, rules, regulations and standards. Collects, organizes, analyzes, and prepares information and data in response to requests for information, reports, and inquiries. Manages office operations and internal resources effectively. Develops and maintains effective working relationships with management, staff, community partners, and others.

Communicates on a complex level with others to resolve problems, provide and exchange information, respond to inquiries, and improve program effectiveness and participate in group and/or community presentations. Completes special assignments and/or reports. Maintains confidentiality of all incoming and outgoing information. Understands and adheres to all HHSC and CCSE policies and procedures. Provides outstanding customer service in person, over the telephone and via e-mail.

Maintains a positive and productive attitude while working in a fast-paced environment.

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Be familiar with and follow all HHSC policies and procedures relating to job performance and work rules.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. (30%)
• Reads and evaluates case records to assess the quality of casework and identify training needs. (20%)
• Assigns and supervises the work of others (15%)
• Prepares management reports, analyzes information to keep management informed and responds to issues. (10%)
• Monitors service delivery in assigned area to ensure effective and efficient program operations; consults staff on case issues and conducts unit meetings. (10%)
• Interprets policies, procedures, rules, regulations, or standards to others (for example: to staff, applicants, clients, providers, vendors, the public and community organizations). (5%)
• Analyzes and effectively redistributes the workload to have a positive impact on timeliness, accuracy and meeting program goals and expectations. (5%)

Develops and maintains working relationships with management, agency staff, community partners, other state agencies, federal agencies, or the public. (5%)

• Knowledge of Community Care programs.
• Knowledge of interviewing techniques to obtain personal information, to make inquiries and to resolve conflicting statements.
• Knowledge of resources that serve people who are older or have a disability.
• Skill in resolving service delivery problems or staff adjustment problems by appropriately applying policies, procedures, and management practices.
• Ability to present relevant information regarding program objectives and policies to clients, agency staff, and community groups.
• Ability to evaluate case records according to program standards. Ability to organize workload among staff considering capabilities, limitations, organizational structure, and program policy and procedures.
• Ability to plan work in an orderly manner.
• Ability to use…