Team Leader, Management

Team Leader - McAllen, TX

Spin Xpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience.

As a Team Leader in McAllen, TX, you will be integral to our daily operations, inspiring your team, cultivating a positive atmosphere, and ensuring every customer has an excellent experience. You will be crucial in driving our culture of excellence and supporting our continued growth.

We are looking for an upbeat, motivated, and professional individual who leads with positivity. You should energize your team, exhibit meticulous attention to detail, and possess a strong commitment to service. Candidates with experience in retail, hospitality, or food service will excel in our fast‑paced, customer‑focused environment.

• Lead by example and empower your team to deliver outstanding service.
• Maintain a pristine and inviting store environment.
• Oversee daily operations, ensuring consistency and high quality.
• Foster a fun, collaborative workplace where team members thrive.

• Demonstrated leadership skills and a passion for customer satisfaction.
• A team‑first mentality and a desire to uplift those around you.
• An eagerness to grow with a brand that is making significant advancements in the industry.

• Competitive hourly pay complemented by performance‑based bonuses.
• Flexible and reliable scheduling options.
• A supportive, relaxed work culture that values teamwork and professional development.

• Develop and motivate the team to execute the Spin Xpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with Spin Xpress's goals and identify the mission, vision, and values of Spin Xpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day‑to‑day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with Spin Xpress Policies and the Task List.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Address customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintain a good visual presentation of retail products at all times; keep sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintain a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project's goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.

• Minimum of 2 years of leadership experience.
• On‑the‑job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on‑call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.