Quality Improvement Specialist

Description

Job Purpose and Job Descrition:

1st shift- 7:00 am 4:00pm (30-minute break), 40 hours a week.

$19 per hour

The Quality Improvement Specialist is responsible for supporting, developing, and implementing quality improvement initiatives across the organization. This role works collaboratively with cross‑functional teams to analyze processes, identify gaps, resolve issues, and drive continuous improvement efforts that enhance product/service quality, operational efficiency, and customer satisfaction.

Key Responsibilities

Quality Improvement & Continuous Improvement

• Lead and support continuous improvement projects using Lean, Six Sigma, and other quality methodologies.
• Analyze current processes and workflows; identify improvement opportunities that reduce waste, increase efficiency, and enhance quality.
• Facilitate root cause analysis (RCA), corrective actions (CAPA), and preventive measures.
• Support the development, revision, and implementation of standard operating procedures (SOPs).

Data Analysis & Reporting

• Collect, analyze, and interpret operational and quality performance data.
• Prepare and present quality metrics, dashboards, and reports to management.
• Monitor KPIs to ensure processes remain in control and improvement targets are met.

Quality Systems & Compliance

• Support internal and external audits by preparing documentation and coordinating audit activities.
• Ensure compliance with organizational standards, regulatory requirements, and industry best practices.
• Maintain quality records and documentation in accordance with quality system standards (e.g., ISO, FDA, IATF, as applicable).

Training & Cross‑Functional Collaboration

• Provide training, coaching, and guidance to teams on quality tools, standards, and methodologies.
• Collaborate with operations, engineering, production, safety, and supply chain to drive improvement initiatives.
• Facilitate improvement workshops (Kaizen, 5S, Process Mapping, etc.).

Customer & Supplier Quality Support

• Assist in resolving customer quality concerns, analyzing trends, and implementing corrective actions.
• Work with suppliers to address quality issues, evaluate performance, and support supplier development activities.

Qualifications

Education

• Bachelor’s degree in Engineering, Quality, Business, or related field (preferred).

Experience

• 2–5 years of experience in quality improvement, quality assurance, or operations.
• Experience with Lean, Six Sigma, or continuous improvement methodologies (Green Belt or training preferred).

Skills

• Strong analytical and problem‑solving abilities.
• Knowledge of quality tools such as RCA, FMEA, SPC, Pareto, fishbone diagrams, etc.
• Experience with data analysis tools (Excel, Power BI, Minitab, etc.).
• Excellent communication, facilitation, and interpersonal skills.
• Ability to manage multiple projects and work collaboratively across teams.

Competencies

• Continuous improvement mindset
• Attention to detail
• Leadership and influencing skills
• Strong organizational and project management abilities
• Adaptability and results orientation

Work Environment

• Primarily office-based with regular presence on the production floor (if applicable).
• Collaboration with cross‑functional teams at various organizational levels.