Member Specialist

Position Summary

Position Summary...

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam’s Club products and services.
• Provide guidance and support to members regarding self‑service technology.
• Process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise.
• Correct and report unsafe situations to facility management.
• Maintain entrance areas, acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions.
• Locate merchandise.
• Zone the area, arrange and organize merchandise.
• Assist members with transporting items.
• Maintain a safe shopping environment.
• Maintain exit areas, review member receipts, acknowledge the member, and identify member needs.
• Assist with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures, teaching new technology and tool functionality, delivering new programs rollout training, and providing continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Respect the Individual: embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help to attract the best talent.
• Respect the Individual: work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Respect the Individual: strengthen the team by helping, developing and mentoring others; recognize others’ contributions and accomplishments.
• Act with Integrity: maintain and promote the highest standards of integrity, ethics and compliance, model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity: act in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Serve our Customers and Members: deliver results while putting the customer first.
• Serve our Customers and Members: make decisions based on reliable information; balance short- and long-term priorities; and consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: display curiosity and a desire to learn; take calculated risks; and demonstrate courage and resilience.
• Strive for Excellence: drive continuous improvements; be open to and use new technologies and skills; and support others through change.

Retail experience including operating front end equipment (for example, cash register), working with mobile…