Grocery​/Bulk Dept Manager

Salary Range

USD $20.00/Hr.

The Grocery/Bulk Manager is responsible for the successful operation and profitability of the Grocery and Bulk Departments. The role includes training, directing, and monitoring all department staff. Department Managers must also fulfill the Manager on Duty (MOD) duties on a scheduled basis.

Natural Grocers is excited to bring the McAllen community a new store.

Main Responsibilities:

• Providing world‑class customer service as a top priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Creating inviting, full, and shoppable grocery and bulk departments.
• Ordering for the grocery and bulk departments and maintaining accurate inventory levels.
• Managing margin and overall department profitability, including minimizing shrink and maximizing effective purchasing.
• Ensuring all in‑stock products/conditions meet company standards.
• Offering and following up on special orders.
• Merchandising shelves, endcaps, and dynamic displays.
• Managing and participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Training and monitoring department personnel, including assigning and following up on tasks.
• Working with other department managers to cross‑train staff to accomplish all needed tasks.
• Conducting active and passive demos.
• Assisting in interviewing and hiring for department needs.
• Working with the store manager to address performance or disciplinary issues within the department.
• Opening and closing the store, including DSR and the closing cash process.
• Handling register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
• Maintaining the safety and security of customers and employees.
• Occasionally managing business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
• Answering customer questions per company standards and policies, including the use of Structure/Function statements and statements of nutritional support.
• Continuously increasing product knowledge.
• Using SAP and inventory management software, running and analyzing reports on BEx, emailing, and utilizing other IS programs as needed.
• Working a store‑based schedule that includes evenings, weekends, holidays; the position requires five days, 40 hours per week, and attendance at mandatory store meetings.

Requirements:

• High School diploma, GED, or equivalent (preferred).
• 1‑2 years of retail experience in a grocery or similar environment (natural foods background a plus).
• 1‑2 years of supervisory experience (preferred).
• Ability to pass food safety training courses and maintain certifications as required by law.
• Ability to manage changing priorities and stay focused on tasks.
• Must obtain forklift certification.
• Sense of urgency in task completion.
• Excellent customer‑service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

All Crew Members

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 holidays (stores closed)
• Paid Time Off (sick days and vacation) that increases with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• Power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full‑Time Crew Members (30+ hours/week)

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company‑paid short‑term disability insurance)
• Company‑Paid Short‑Term Disability Insurance
• Company‑Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long‑Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary company match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

Natural Grocers is committed to honoring diversity…