Cashier III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Cashier plays a key role in delivering exceptional customer experience s position ensures efficient, friendly service at the cashwrap while maintaining operational accuracy and supporting team development. Acting as a brand ambassador, the Lead Cashier creates a lasting impression through genuine interactions and adherence to Coach Service standards.

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

• 1+ years in cashier or retail roles; luxury retail experience preferred. A combination of education and experience will be considered
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment
• Strong English language proficiency. (for EU)

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note:

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver on the sales floor and stockroom.

Courage:
Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.

Creativity:
Comes up with new and unique ideas; connects previously unrelated notions; is seen as original and value-added in brainstorming settings.

Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gains customer information and uses it for improvements in products and services; establishes and maintains relationships with customers.

Dealing with Ambiguity:
Can cope with change and uncertainty; acts without having the total picture; handles risk and ambiguity.

Drive for Results:
Exceeds goals; top performer; pushes for results.

Interpersonal Savvy:
Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact.

Learning on the Fly:
Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement.

Strategic Agility:
Sees ahead; articulates visions and strategies.

Developing Direct Reports and Others:
Provides development opportunities and plans for career growth.

Building Effective Teams:
Creates strong team morale and collaboration.

Our Diversity and Inclusion statements:
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider protected characteristics under applicable law.

Base Pay Range: $15.00-$18.50. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits include medical, dental, vision, 401(k), parental leave, commuter benefits, disability insurance, and tuition assistance. For a complete list of U.S. Corporate Compensation & Benefits, please .