Operations Expert

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

La Plaza

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product promotions and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches and changes according to company SOP.
• Assist customers on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by manager.

• Education:
  
  High School or Equivalent.
• Years of experience: 0-2 relevant job experience, minimum 6 months.
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Proficient in use of technology (iPad, registers).

• Strong customer service skills.
• Strong verbal and written communication skills with customers, sales leadership team, and associates.
• Collaborative skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes at once.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.

An equal opportunity employer. PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.

If you need an accommodation to search and apply for a job position due to a disability, please call and say "Associate Relations" or send an e‑mail to A and let us know the nature of your request and your contact information.