Retail Sales Associate

Description

We are currently looking for the right Full‑Time Retail Sales Associate to join our team! The hourly wage ranges from $10.75 to $13.00 per hour. Employees also earn commission up to 8% on transactions, which could average an additional $1.04 per hour on top of the hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program (available to all employees on the second day of employment, up to 50% of wages earned up to seven times per payroll cycle).
• Unlimited commission above hourly base rate.
• Vacation:
  One week paid after six months; additional week after one year; two weeks on each anniversary thereafter (or as adjusted for state/local requirements).
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (up to five years).
• Employee discounts available on first day of employment.
• Tuition reimbursement up to $2,000 per semester (eligible full‑time employees meeting program requirements).
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in First Cash 401k after six months.
• First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The associate will work with jewelry, general merchandise, tools, electronics, firearms (in FFL locations), and more. The position offers hourly wage plus commission based on productivity.

Pay depends on location, qualifications, and experience.

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law), including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

We welcome bilingual applicants.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission, based on the gross profit of their personal…