Sales Support Associate III

Job Title

Sales Support Associate

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ year of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use a walkie‑talkie and read price and product release sheets.
• Strong attention to detail, organizational skills, and ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU positions).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and to climb, bend, kneel, and maneuver sales floor and stockroom.

Flexible schedule to meet business needs—including nights, weekends, peak busy season, high‑traffic retail days, and public holidays.

Base pay range: $15.00 – $18.50 per hour (subject to local minimum wage requirements).

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid paternity and maternity leave.
• Commuter benefits.
• Disability insurance and tuition assistance.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑protected basis prohibited by applicable law. The company will provide reasonable accommodation for disabilities or religious beliefs in accordance with the Americans with Disabilities Act (ADA).