Operations Manager V

Position Overview

As an Operations Manager, you’ll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the House and Markdowns, and assisting in all areas of store operations as needed. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

FOCUS OF POSITION:
Positively communicate and demonstrate the company’s Core Values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done. Ensure team delivers excellent customer service while demonstrating a high degree of professionalism.

• Coach, train, and develop a team of associates, ensuring they are delivering an outstanding shopping experience in a highly professional manner
• Provide guidance to the receiving team associates to expedite the flow of merchandise from the receiving area to the sales floor
• Managing the overall execution of operations and receiving SOPs, including the continuous flow process
• Review operational reports and records to ensure adherence to company policies and procedures
• Monitor the receiving process, transfers, debits/damages, and chargebacks, and partner with the Receiving Supervisor to maintain the accuracy of inventory
• Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning

• Ability to provide outstanding customer service
• Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately
• Ability to manage service operations effectively
• Ability to process information/merchandise through computer system and register system
• Ability to maintain a fair, consistent set of standards as they apply to work force
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to maintain records and documentation pertaining to work force
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
• Ability to utilize computerized scheduling and reporting software

• 3+ years of Retail Management experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization with experience in Store Operations, HR and Asset Protection
• Ability to work a flexible schedule; including early morning, nights, weekends, holidays
• Ability to lift and move boxes weighing 50 lbs. or more
• Comfortable utilizing scheduling and reporting computer software
• Travel required – as needed

• You will enjoy a competitive wage, flexible hours, and an associate discount.
• Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance.
• Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation Range: $24.85 - $33.10

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.

Visit Burlington Stores.

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