Tire Sales Associate

Sales Associate

The Sales Associate is responsible for providing outstanding customer service by selling tires and automotive services, recommending solutions, creating long-term loyalty, driving sales, managing repair orders, and maintaining a clean and well‑merchandised store.

• Promptly meets and greets customers
• Answers phone and schedules appointments with customers
• Determines the nature of customer problems; may make a road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Explains warranties, options, pricing, etc. to the customer
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All‑Data and vehicle service manuals to research and determine the resolution of malfunctions
• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• Retail customer service and customer relations experience
• 3+ years experience as a Sales Associate in an auto repair store, auto dealership or comparable professional environment
• Tire Manufacturer Sales Skills certification a plus

Compensation: $12.00 - $16.00 per hour