Inside Sales Representative

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products.

The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit

• Serve as the primary point of contact for customers via phone, email, and walk-in inquiries
• Receive and process requests for quotations, orders, returns, cancellations, product information, pricing, billing inquiries, and order corrections
• Provide accurate pricing, quotations, and product recommendations for building materials and related products
• Build and maintain strong relationships with contractors, builders, homeowners, commercial customers, and vendors
• Identify customer needs and recommend products and solutions that support successful project outcomes
• Deliver exceptional customer service by resolving questions, concerns, and product issues promptly and professionally

• Process sales orders, purchase orders, returns, credits, and exchanges accurately and efficiently
• Coordinate order fulfillment with warehouse, yard, purchasing, production, and delivery teams
• Monitor inventory availability and communicate lead times, substitutions, and product updates to customers
• Maintain customer accounts, pricing structures, sales documentation, and order records within company systems
• Adhere to company pricing guidelines, credit policies, and customer account procedures
• Support Outside Sales Representatives through quotation preparation, project coordination, and account management

• Plan and implement prospecting, telemarketing, and customer outreach activities to generate new business opportunities
• Support branch sales initiatives by identifying opportunities to expand existing customer relationships
• Promote company products, services, vendor programs, and value-added solutions
• Develop product knowledge to effectively recommend new products and alternatives
• Assist with special-order sourcing and product availability research as needed

• Partner with Operations, Purchasing, Warehouse, Production, Delivery, and Customer Service teams to ensure seamless order execution
• Communicate effectively with customers, vendors, internal team members, and management regarding order status and project updates
• Assist with resolving delivery issues, inventory concerns, and product discrepancies
• Participate in sales meetings, product training, and continuous improvement initiatives
• Perform additional duties as assigned

• Strong customer service and relationship-building skills
• Excellent verbal and written communication abilities
• Strong organizational, multitasking, and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Ability to effectively communicate and follow up with customers, vendors, team members, and management
• Strong problem-solving skills with a proactive, team-oriented mindset
• Eagerness and ability to quickly learn and retain extensive product knowledge
• High school diploma or equivalent; additional education in Business, Construction, or related field is a plus
• Previous inside sales, sales support, customer service, or front-line retail sales experience
• Experience in building materials, lumber, construction supply, industrial distribution, or related industries preferred
• Knowledge of lumber products, building materials, and construction applications is a plus
• Proficiency with ERP systems, CRM software, order entry systems, Microsoft Office, and other business applications
• Spanish bilingual communication skills are a plus
• Primarily office and sales counter environment within a branch, warehouse, or building materials facility
• Frequent interaction with customers, warehouse personnel, yard associates, delivery drivers, vendors, and internal teams
• Ability to sit or stand for extended periods throughout the workday
• Occasional lifting of product samples, paperwork, or office materials (typically up to 25 pounds)
• May require occasional overtime or weekend work based on business needs
• Continuous use of computers, phones, ERP systems, and business software to support customer service and sales operations

• Health Care Benefits
• 401(k) with employer match
• Paid Time Off

We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.