Alarm Service Technician

Job Description

• Installation of fire alarm systems in residential, commercial, and industrial buildings
• Installation, service, and troubleshooting of fire alarm systems along with all related equipment
• Lead: oversee, direct, and delegate tasks to fulfill project completion deadlines, meet scheduling requirements, and exceed goals established by the fire alarm service superintendent
• Ensure project results are achieved within financial and productivity budgets
• Accurately complete, execute and process paperwork/electronic or paperless required by office and corporate management systems
• Ensure that all equipment, including specialty valves and fire pumps, are installed in strict compliance with manufacturer’s requirements
• Conduct/coordinate necessary testing of the system and ensure required certifications are complete
• Instruct and train helpers, apprentices, or other personnel in the basic process of service, repair and/or system installation
• Coordinate daily work schedules and direct daily tasks/productivity of assigned employees
• Maintain inventory on service vehicle
• Perform all other duties assigned

• Believe in, live, and support our mission statement, core values and business plan daily
• Safety first
• Ensure timely and complete submittal of JSAs, toolbox talks, audit forms, etc.
• Ensure timely and accurate incident and accident reporting
• Hold yourself accountable for all safety initiatives
• Hold yourself accountable for safe driving of company vehicles
• Ensure awareness and support of stop work authority
• Complete all training requirements – safety, certifications, etc.
• Submit accurate timesheet – job numbers/names, OT and travel pay, completed on time; support transition to electronic timesheet submittal
• Ensure all required documents are complete, accurate and professional, with required signatures
• Ensure proper inventory management – review, update, and approve packing slips – submitted timely, proper material management
• Ensure proper maintenance and care of equipment – trucks, lifts, tools, etc.
• Keep jobsites clean and organized
• Ensure production efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent
• Support and ensure adherence to company SOPs – purchase orders, change orders, etc.
• Timeliness – at the job on time; attendance; communication with supervisor; paperwork
• Ensure customer satisfaction and respond to customer satisfaction survey feedback improvement opportunities
• Maintain quality control (i.e., reduce the need for return trips and warranty work)
• Maintain a professional appearance
• Communicate effectively and professionally within the department and with internal and external customers
• Teamwork – maintain positive interactions within your team, local office, etc.
• Actively participate in required team meetings
• Ability to work overtime, out of town or on-call as needed

• Must have knowledge of fire alarm systems
• Understand fire alarm installation requirements
• Ability to properly read fire alarm blueprints
• Minimum education of high school diploma or equivalent
• Forklift and scissor lift certification, preferred
• FAL required
• Understanding of NFPA codes and standards

• Minimum of 5 years of experience

• Ability to take direction from upper management
• Accurately complete and maintain all paperwork
• Maintain vehicle and tools as per company policy
• Must have valid state driver’s license and good driving record
• Self-motivated, ambitious, interactive, communicative, detail-oriented and organized
• Knowledgeable with NFPA 72 rules and all necessary codes
• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
• Demonstrate positive teamwork and ability to be a team leader and mentor
• Maintain a clean and safe work environment
• Comply with all company safety practices and the safety handbook
• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction