Case Manager ORR

Case Manager ORR

Job :

Location: US-TX-Mc Allen

Openings: 1

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant‑leaders, we work passionately to create a brighter future for those we serve. Every day we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head‑on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

The Office of Refugee Resettlement (ORR) Case Manager provides quality social services, individually and in groups, to clients and their families to accomplish program objectives and meet agency goals in accordance with agency policies, licensing standards, and regulatory requirements.

• Review complete family reunification packets for accuracy.
• Always comply with HIPAA.
• Complete Release Request, Case Review, and Discharge Notification Form; submit to ORR along with a copy of the Family Reunification Packet.
• Ensure unaccompanied children receive Change of Address and Change of Venue forms and instructions for completion and submission; provide appropriate phone numbers for follow‑up.
• Input and maintain accurate case file information in the ORR Portal.
• Work closely with lead case managers and other service providers to ensure unaccompanied children receive the quality of care and case management services needed and that the program services meet established goals and objectives.
• Assist with the safe evacuation of unaccompanied children during emergencies or natural disasters such as hurricanes.
• Maintain contact with sponsors and families in the home country regarding progress and needs of unaccompanied children; complete weekly documentation on all cases.
• Collaboratively work with internal and external stakeholders (e.g., Department of Homeland Security, Immigration and Customs Enforcement, Legal Service Providers, Consulates, Child Advocates).

• Bachelor’s degree in Social Work, Counseling, Psychology, Social Services, or a closely related field.
• One (1) year of previous case management experience, or if a current Upbring employee, one (1) year of child welfare experience.
• Bilingual in English and Spanish based on service area and population.
• Must be 21 years of age or older per licensing requirements.
• Strong working knowledge of motivational interviewing and ability to establish rapport, trust, and boundaries with children, parents, and families.
• Ability to apply compassion and empathy while dealing with stressful and difficult situations.
• Ability to work independently and collaboratively within a group.
• Excellent verbal and writing skills with the ability to write in a detailed and concise manner, free of grammatical errors.
• Strong organizational and time‑management skills with the ability to manage a heavy caseload and meet deadlines.
• Proficient in Microsoft Word, Excel, and Outlook.

• Master’s degree in Social Work, Counseling, Psychology, Social Services, or a closely related field.
• Experience working with child welfare, disadvantaged populations, or ORR experience.
• LMSW, LPC, LCSW, or LMFT credentials.

This position may be required to travel up to 10% of the time.

• Competitive PTO & paid holidays.
• Health, dental, vision insurance & more.
• 403(b) Plan.
• Employee Assistance Program.
• Discounted Gym Memberships.

• Requires sitting and looking at a computer for long periods.
• Works in a child facility with constant exposure to children.
• Requires frequent standing, walking, and time in units or cottages where children reside.
• Must be able to lift, push, pull, and move up to 25 lbs.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.