Operator II, Warehouse Operations

Join our warehouse team as a Logistics Clerk and help us deliver excellence every day. This hands-on role is perfect for someone who thrives in a structured, safety-focused environment and takes pride in getting the job done right.

• The Logistics Clerk is responsible for coordinating transportation activities to ensure the timely and cost-effective movement of goods. This position serves as a key liaison between customers, carriers, vendors, warehouse operations, and the sales team. The role focuses on freight quoting, shipment scheduling, delivery performance management, routing coordination, vendor pickups, and customer-related transportation charges.

• Transportation Coordination
  • Obtain and compare freight quotes from carriers and transportation providers.
  • Select the most efficient and cost-effective transportation options based on customer requirements.
  • Schedule and coordinate inbound and outbound shipments.
  • Arrange vendor shipment collections and ensure timely pickup of materials.
  • Monitor shipment progress and provide status updates to internal stakeholders and customers.
  • Re-route shipments as needed to meet delivery requirements or resolve transportation issues.
• Carrier Management
  • Develop and maintain positive relationships with carriers and transportation partners.
  • Monitor carrier performance, including on-time pickup and delivery metrics.
  • Work with carriers to improve service levels and reduce transit delays.
  • Investigate transportation issues and implement corrective actions.
  • Escalate recurring performance concerns to management and transportation providers.
• Customer and Sales Support
  • Collaborate with the Inside Sales team to identify and apply freight-related charges, expedited shipping fees, detention charges, redelivery fees, and other transportation-related costs.
  • Ensure all transportation charges are accurately communicated and documented.
  • Support customer delivery requirements and special shipping requests.
  • Communicate shipment schedules, delays, and service updates to customers when necessary.
• Order and Documentation Management
  • Create and maintain shipping documents, bills of lading, carrier manifests, and transportation records.
  • Verify shipment information for accuracy and compliance.
  • Maintain records of freight costs, carrier invoices, and delivery performance.
  • Process transportation documentation in company systems and record-keeping platforms.
• Performance and Continuous Improvement
  • Track key logistics metrics including on-time delivery, freight costs, transit times, and carrier performance.
  • Recommend process improvements to reduce transportation costs and improve service.
  • Assist with logistics projects and supply chain initiatives.
  • Support inventory movement planning between warehouses and customer locations.
• Compliance and Safety
  • Ensure compliance with company transportation policies and customer requirements.
  • Follow applicable transportation regulations and shipping procedures.
  • Maintain confidentiality of customer, vendor, and company information.

• Education
  • High School Diploma or equivalent required.
  • Associate degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
• Experience
  • 2+ years of experience in logistics, transportation, customer service, warehouse operations, or supply chain coordination preferred.
  • Experience working with carriers, freight brokers, and transportation management systems is desirable.
• Skills and Competencies
  • Strong knowledge of transportation and logistics processes.
  • Experience obtaining freight quotes and coordinating shipments.
  • Excellent communication and customer service skills.
  • Strong organizational and multitasking abilities.
  • Ability to analyze transportation costs and service performance.
  • Proficiency in Microsoft Excel, Outlook, and ERP/WMS/TMS systems.
  • Strong problem-solving and decision-making skills.
  • Ability to work in a fast-paced environment with changing priorities.
  • Attention to detail and accuracy in documentation.
• Key Performance Indicators (KPIs)
  • On-Time Delivery Performance
  • Freight Cost Management
  • Carrier Response Time
  • Shipment…