Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – State Farm Agent Team Member

Full Time, McDonough, GA

Compensation: $45,000.00 – $65,000.00 per year

Benefits: 401(k), bonus based on performance, health insurance, opportunity for advancement, paid time off, competitive salary, flexible schedule, training & development, company parties.

• Engage customers via phone, email, and chat.
• Provide friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilize digital tools and platforms to connect with a younger demographic.
• Collaborate with a dynamic team to ensure timely and effective issue resolution.
• Proactively identify opportunities to enhance customer satisfaction.

• Excellent communication skills, both written and verbal.
• Tech‑savvy with familiarity with digital communication tools.
• Customer‑oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast‑paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude toward learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

State Farm agents are independent contractors who hire their own employees;
State Farm agent employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Brian Brakefield – State Farm Agent is an equal‑opportunity employer and encourages applications from individuals of all backgrounds.