Customer Service Representative

Hire Talent -  - Responsibilities:
Respond to customer inquiries via phone, email, and web chat;
Provide support for product questions, order status, returns, warranty claims, and general customer concerns;
Process customer requests accurately and efficiently while maintaining service standards;
Resolve customer issues using a "one-touch resolution" approach whenever possible;
Create and process Return Merchandise Authorizations (RMAs);
Manage warranty-related requests and coordinate appropriate resolutions;
Capture sales opportunities during customer interactions when appropriate;
Monitor and respond to customer emails within established service-level expectations;
Maintain accurate records of customer interactions and case resolutions;
Collaborate with internal teams including Warehouse, Purchasing, Product Development, Marketing, and Management