Bilingual Customer Service Representative

Bilingual Customer Service Representative

CoWorx is seeking Bilingual Customer Service Representatives in the McDonough, GA area! We are seeking a motivated and dependable Bilingual Onsite Supervisor to oversee daily workforce operations at our client site. The ideal candidate will possess strong leadership, communication, and problem-solving skills. This role serves as the primary liaison between employees, clients, and management to ensure staffing needs, productivity goals, and quality standards are consistently met.

Responsibilities:

• Supervise and support onsite employees during assigned shifts.
• Maintain effective communication.
• Coordinate employee onboarding, orientation, and training.
• Monitor attendance, punctuality, and employee performance.
• Address employee concerns, questions, and workplace issues in a timely and professional manner.
• Ensure compliance with company policies, safety procedures, and client requirements.
• Conduct regular site inspections and monitor work quality.
• Prepare and submit reports related to staffing, attendance, productivity, and incidents.
• Collaborate with client representatives to ensure operational excellence and customer satisfaction.
• Assist with scheduling, workforce planning, and shift coverage as needed.
• Support recruiting efforts and employee retention initiatives.

Desired Background/

Skills:

• Strong leadership and team-management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficient with Microsoft Office (Outlook, Excel, Word) and basic computer applications.
• Strong organizational and problem-solving skills.
• Reliable transportation and flexibility to work various shifts if needed.

Other Information:

While with CoWorx you are eligible for:
Health, Dental, and Vision coverage Disability and Life Insurance Critical Illness with Cancer Benefits Behavioral Health Accidental Insurance And more! Don't miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started! CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities.

We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.