Account & Order Management Coordinator

Location:

McDonough, GA Pay: $25.00/hour

Schedule:

Full-time | Monday Friday Type:
Temp-to-Hire
* THIS IS A HYBRID ROLE, REQUIRING SOME IN OFFICE WORK ON LOCATION*

We are seeking a detail-oriented and customer-focused Account & Order Management Coordinator to join our team in McDonough. This role provides critical support to the Account Management and Sales teams by processing orders, maintaining accurate customer information, assisting with warranty requests, and responding to customer inquiries. The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and able to manage high volumes of orders and calls while maintaining accuracy and professionalism.

• Enter and maintain order confirmations in Quick Books.
• Process orders for assigned territories in partnership with the Senior Account Operations Manager.
• Enter bundle and mock roof sample requests for all territories.
• Provide installation addresses to customers and sales representatives as needed.
• Serve as backup support for Account Managers during absences.
• Assist with additional sales and account-support activities as assigned.

• Verify warranty information and assist with warranty certificate requests.
• Answer inbound customer service calls and route inquiries to the appropriate team members.
• Resolve customer questions and requests when appropriate.
• Maintain accurate records and ensure information is entered correctly and promptly.

• New hires will complete a structured two-week training program covering:
  Order entry and management systems
• Company processes and standard operating procedures
• Customer service expectations
• Escalation procedures
• Internal systems and workflows

• Strong attention to detail and excellent data-entry accuracy.
• Ability to manage a high volume of calls, orders, and repetitive tasks.
• Professional verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to follow established processes and procedures.
• Basic proficiency with Microsoft Office.
• Quick Books experience is preferred.
• CRM experience, particularly Salesforce, is a plus but not required.
• Ability to work independently while collaborating effectively with a team.

• Experience in any of the following areas is preferred:
• Order processing
• Data entry
• Administrative support
• Account management support
• Sales support
• Outbound calling or lead qualification

We're looking for someone who takes pride in getting the details right, communicates well with customers and coworkers, and can stay organized in a fast-paced, process-driven environment. If you enjoy being the person who keeps orders moving and helps ensure customers receive timely, accurate support, this could be a great opportunity for you.

Pay: $25.00/hour

Schedule:

Monday Friday | Full-time

Location:

McDonough, GA