Information Systems Specialist, Strategy and Performance

Position Title:

Specialist, Information Systems:
Student Information Systems (SIS) &Data

Reporting

Division:
Deputy Superintendent of Accountability, Student Achievement, and School Improvement

Reports To:

Director, State& Federal Reporting

FLSA Status:
Exempt

Salary

Schedule:

IT1-2

Work Days: 244

Evaluation Tool: HCSCEE

JD Revision Date(s): 9/22; 1/23;6/23

Essential Duties:

* Serve as a liaison between the schools and the district office in the use of the district's student information system.

* Respond and provide timely technical assistance to all end-users with expert troubleshooting, coaching, and customer service.

* Monitor, identify, and prioritize the analysis, diagnosis, resolution, and documentation of SIS support tickets and calls using the IT ticketing system.

* Assist with maintaining student information data integrity by frequently auditing data to identify and correct potential errors.

* Assist in the documentation of SIS protocols, procedures, and systems to provide step-by-step guidance to all users that ensure consistent and accurate district-wide practices.

* Facilitate timely and accurate data collection for assigned schools for state and federal reporting procedures.

* Participate in local, state, and national SIS user groups and attend professional development to stay current on products and developments of the district's SIS and learning platforms.

* Assist with processing requests for information and maintaining confidentiality by adhering to state/federal laws.

* Collaborate with various district data reporting teams to ensure the accuracy of all regulatory reporting collections and district accountability reporting.

* Support deployment of SIS enhancements to schools, such as product upgrades, security changes, file definition and table changes.

* Create and maintain system user profiles, accounts, groups, and establish security settings in accordance with established policies and procedures.

* Demonstrate strong, on-going communication and collaboration with school-based personnel to ensure accuracy of all federal and state reporting collections.

* Complete job-related duties during off-peak hours as needed.

* Maintain accurate records and the integrity of confidential information.

* Perform other duties and responsibilities as assigned.

Qualifications:

* Minimum of a High School Diploma or state-approved High School Equivalency (HSE); advanced education/training, preferred.

* Working knowledge of Georgia State DOE reporting including FTE, Student Records, and all other state requirements, strongly preferred.

* Working knowledge and proficiency with Office 365, specifically EXCEL and WORD.

* Knowledge and understanding of relational database systems.

* Ability to develop and design workflow forms and scripts.

* Exceptional integrity, commitment to confidentiality, excellent character, and strong professional reputation.

* Ability to abide by the Georgia Professional Standards Code of Ethics for Educators.

* Must be regularly, predictably, and reliably at work.

* Ability to be present at the physical worksite.

* Must perform tasks involving prolonged periods of standing, walking, and sitting.

* Must perform routine physical activities such as bending and lifting/pushing/pulling up to 50 pounds.

* Vision, hearing, written, and verbal communications are essential factors in performing required tasks.