Sr Manager- Business Systems

Senior Manager, Business Systems

The Sr. Manager of Business Systems leads a team of Business Analysts dedicated to first level support, application enhancement and testing for the NA Logistic hub.

He/She will help guide business owners in process development and work on future implementations related to SAP systems and engineering automation projects, support team creation of detailed functional specifications, collaborate with the technical team, provide quality assurance, guide business teams through User Acceptance Testing (UAT), and oversee solution implementation.

He/She will play a key role in guaranteeing continuous improvement of the different processes through analysis of recurring issues, troubleshooting and proposal of changes to both processes and systems.

• Leads the NA support team during ticket management and resolution, assuring business continuity and timely issue resolution.
• Understands business area processes and operating models, translating business needs into detailed technical requirements for logistics distribution and warehouse operations.
• Conveys and promotes the recommended changes, seeking buy‑in and alignment across business and technical teams.
• Directs the business requirements gathering process by collecting, analyzing, documenting, and communicating business needs to ensure the solutions meet business requirements.
• Serves as the Subject Matter Expert for all technical SAP system aspects related to logistics distribution and warehouse operations and acts as the reference person to connect the IT department with the rest of the organization.
• Performs User Acceptance Testing for new enhancements and project implementations, ensuring business requirements are fully met and potential risks are identified and mitigated.
• Documents work, including change requests, functional specifications and end‑user documentation (SOP), troubleshooting best practices, etc.
• Assists with developing project estimates, plans and implementation schedules for the assigned area to effect a variety of business solutions.
• Understands both the business and IT strategic and tactical goals to focus functional team(s) on highest business impact and ensures tasks are adequately defined, planned and completed.

• BA/BS in Computer Science, Information Systems, or related field.
• 5+ years of team management.
• 7+ years of Experience in Information Systems/Business.
• Experience with SAP ERP and WMS (SAP DWM preferred).
• Strong analytical skills (SQL, database management).
• Critical thinking to identify opportunities with existing and new business processes.
• Ability to quickly learn new technologies and processes.
• Knows how to challenge the status quo.
• Experience with collecting requirements and implementation details.
• Experience writing business requirements, functional specifications, wireframes, visual designs, and testing.
• Clear and practical understanding and experience integrating technical services.
• Highly proficient and knowledgeable in MS Office applications.

• Experience with databases, ability to create, execute, and understand SQL queries to assist in data research.
• Experience with RPA and task automation tools (e.g., UiPath).
• Experience utilizing requirements, best practices, and standards in the fashion industry.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.