SR. Manager - Business Systems

Requisition I D: 930340 Store #: M06538 Plant Direction DC - ATL Lab

Position:
Full-Time

Total Rewards:
Benefits/Incentive Information

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high‑quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray‑Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high‑quality vision care and best‑in‑class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e‑commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting‑edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In!

The Sr. Manager of Business Systems provides leadership, mentorship, and strategic direction to a team of Systems Analysts supporting North America logistics operations, with a primary focus on West Coast locations including Tijuana, Vancouver, and Instruments. This role is responsible for ensuring stable day‑to‑day system support, driving application enhancements, and enabling future ERP and automation initiatives.

The Sr. Manager partners closely with business leaders to translate operational needs into high‑quality system solutions and serves as the functional subject matter expert (SME) for SAP systems supporting logistics distribution, warehouse operations, and planning. This role leads requirements gathering, functional design, testing, and deployment activities while driving continuous improvement through structured analysis and process optimization.

• Lead the North America support team through ticket management and issue resolution, ensuring business continuity.
• Develop deep knowledge of logistics, warehouse, and planning business processes, translating business needs into detailed functional and technical requirements.
• Effectively communicate and advocate for recommended solutions, fostering alignment and buy‑in across both business and technical stakeholders.
• Direct end‑to‑end business requirements activities, including analysis, documentation, validation, and communication of requirements.
• Serve as the SAP functional SME for distribution and warehouse operations, acting as the primary bridge between business stakeholders and IT delivery teams.
• Lead and support User Acceptance Testing (UAT) and deployment activities, ensuring solutions meet business expectations and risks are identified and mitigated.
• Produce and maintain high‑quality documentation including functional specifications, change requests, SOPs, and troubleshooting guides.
• Facilitate cross‑functional collaboration, track milestones and deliverables, and proactively resolve issues impacting delivery.
• Contribute to project estimation, planning, and implementation schedules.

• BA/BS in Computer Science, Information Systems, or related field.
• 2+ years of team management.
• 7+ years Information Systems/Business experience.
• Experience with ERP systems, Microsoft BC, SAP ERP and WMS (SAP DWM preferred).
• Strong analytical skills (SQL, DB management).
• Critical thinking to identify opportunities with existing and new business processes.
• Ability to quickly learn new technologies and processes.
• Strong voice of reason and knows challenge the status quo.
• Experience with collecting requirements and implementation details.
• Experience writing business requirements, functional specifications, wireframes, visual…