Sr Manager- Business Systems

Requisition , Store #: M06838 Log System Support - ATL Lab, Position:
Full‑Time. Total Rewards:
Benefits/Incentive Information

The Sr. Manager of Business Systems leads a team of Business Analysts dedicated to first‑level support, application enhancement, and testing for the NA Logistic hub. He/She guides business owners in process development and future SAP systems implementations, supports the team in creating functional specifications, collaborates with technical teams, provides quality assurance, and guides business teams through User Acceptance Testing (UAT) and solution implementation.

The role ensures continuous improvement of processes through analysis of recurring issues, troubleshooting, and proposing changes to both processes and systems.

• Lead the NA support team during ticket management and resolution, ensuring business continuity and timely issue resolution.
• Understand business area processes and operating models; translate business needs into detailed technical requirements for logistics distribution and warehouse operations.
• Convey and promote recommended changes, seeking buy‑in and alignment across business and technical teams.
• Direct business requirements gathering, including collecting, analyzing, documenting, and communicating business needs to ensure solutions meet requirements.
• Serve as subject‑matter expert for technical SAP system aspects related to logistics distribution and warehouse operations; act as the reference between the IT department and the rest of the organization.
• Perform User Acceptance Testing for new enhancements and project implementations, ensuring business requirements are fully met and potential risks are identified and mitigated.
• Document work, including change requests, functional specifications, and end‑user documentation (SOP), troubleshooting best practices, etc.
• Assist in developing project estimates, plans, and implementation schedules for assigned areas to implement a variety of business solutions.
• Understand both business and IT strategic and tactical goals to focus functional teams on the highest business impact and ensure tasks are adequately defined, planned and completed.

• BA/BS in Computer Science, Information Systems, or related field.
• 5+ years of team management experience.
• 7+ years of experience in Information Systems/Business.
• Experience with SAP ERP and WMS (SAP DWM preferred).
• Strong analytical skills (SQL, database management).
• Critical thinking to identify opportunities with existing and new business processes.
• Ability to quickly learn new technologies and processes.
• Ability to challenge the status quo.
• Experience collecting requirements and implementation details.
• Experience writing business requirements, functional specifications, wireframes, visual designs, and testing.
• Clear and practical understanding and experience integrating technical services.
• Highly proficient and knowledgeable in MS Office applications.

• Experience with databases and writing/executing SQL queries for data research.
• Experience developing web tools.
• Experience with RPA and task automation tools (e.g., UiPath).
• Experience using requirements, best practices, and standards in the fashion industry.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.