Supervisor, DC Operations

Benefits

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well‑being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sales.
• We are invested in your professional growth and provide access to ongoing training and career development programs.
• We want your workday to work for you so we support our teams with flexible scheduling, including three‑day workweeks.
• Your comfort is key so it’s Casual Friday every day of the week at our state‑of‑the‑art, climate‑controlled facility.
• We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

You have experience working in a multi‑channel, highly automated Distribution Center, where you collaborate closely with your manager and other leaders to ensure service levels are met, quality standards are maintained, and costs are kept in alignment with organizational expectations. As a Supervisor, you play a key leadership role in supervising daily functions and performance within your assigned department and a willingness to roll up your sleeves to get the job done.

You are detail‑oriented and proactive and leverage those skills to ensure efficient workflows, accurate processing, and adherence to company standards and safety protocols. You are also an experienced leader who can effectively manage labor schedules, meet and exceed service level agreements (SLAs), train and develop associates, and drive process improvements. As a hands‑on leader reporting to a Manager, DC Operations, you thrive on the distribution center floor, motivating a team of dedicated associates to deliver an exceptional customer experience.

The typical day is… atypical. You may…

• Develop and implement daily operational plans aligned with service level agreements (SLAs) and business goals
• Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets
• Monitor key performance indicators (KPIs) such as accuracy, throughput, and efficiency, taking corrective action as needed
• Collaborate with inventory control and cross‑functional teams to ensure seamless material flow and stock accuracy
• Maintain compliance with company policies, safety regulations, and industry best practices
• Promote and maintain a 5S culture by implementing organizational and process improvement initiatives
• Prepare and present reports on operational metrics, challenges, and improvement strategies
• Facilitate effective communication across all levels of the organization, ensuring alignment between departments
• Collaborate with key partners such as transportation, inventory control, customer service, and other stakeholders to resolve issues and streamline operations
• Identify and implement process improvements to enhance efficiency and reduce waste
• Challenge the status quo, leveraging data and insights to refine operational workflows
• Address operational challenges with practical solutions, ensuring seamless execution across departments

• Lead, train, and mentor employees to enhance performance and career development
• Conduct performance evaluations, set clear expectations, and provide coaching to drive individual and team success
• Monitor attendance, productivity, and adherence to company policies, addressing performance issues promptly
• Partner with Talent to manage employee relations, including conflict resolution and corrective actions
• Foster a positive, collaborative work environment that encourages continuous improvement and teamwork
• Ensure all employees are informed of company policies, safety protocols, and performance expectations
• Encourage innovation and a culture of problem‑solving…