Restaurant Operations Manager

Job Summary

The Restaurant Operations Manager leads daily operations with full accountability for sales, profitability, and team performance. This role drives execution of brand standards, develops a high‑performing team, and delivers exceptional guest experiences. The Manager is responsible for achieving financial targets, controlling costs, and overseeing all operational, banking, and administrative functions.

Cowboy Chicken is known for bold flavors, authentic wood‑fired rotisserie chicken, and an unwavering commitment to quality. But our true competitive advantage isn’t just our food, it’s our people and the leaders who drive performance in every restaurant.

We are seeking an experienced Restaurant Operations Manager to lead operations, develop high‑performing teams, and drive financial results. This role requires a hands‑on leader with strong P&L acumen, a passion for hospitality, and the ability to execute at a high level in a fast‑paced environment.

At Cowboy Chicken, we believe in accountability, operational excellence, and creating memorable guest experiences. As a Restaurant Manager, you will set the standard for food quality, service, team culture, and profitability, while positioning your restaurant for sustained growth and success.

If you are a results‑driven leader ready to take ownership and elevate performance, we invite you to join our team.

• Lead all restaurant operations with full accountability for sales growth, profitability, and guest satisfaction.
• Build, coach, and develop a high‑performing, customer‑focused team through ongoing training, accountability, and performance management.
• Drive execution of brand standards to ensure excellence in food quality, service, cleanliness, and overall guest experience.
• Analyze P&L statements, manage controllable costs (labor, food, inventory), and implement action plans to achieve or exceed financial targets.
• Oversee all cash handling, inventory controls, and administrative functions with accuracy and integrity.
• Recruit, hire, onboard, and retain top talent while maintaining appropriate staffing levels and effective scheduling.
• Ensure compliance with all company policies, operational standards, and local, state, and federal regulations (health, labor, safety, OSHA, ADA, etc.).
• Lead shift execution by utilizing operational systems and reinforcing safety and security procedures.
• Resolve guest concerns promptly and professionally, turning service opportunities into loyalty‑building moments.
• Drive local store marketing and community engagement initiatives to increase sales and brand awareness.
• Maintain clear, proactive communication regarding business performance, operational challenges, and opportunities for improvement.
• Represent Cowboy Chicken with professionalism and uphold the company’s culture, mission, and values at all times.

• Proven restaurant management experience with a strong foundation in operations and guest service.
• High school diploma or GED required; must be at least 18 years of age.
• Demonstrated leadership, communication, and organizational skills with the ability to motivate and develop teams.
• Strong interpersonal skills with a positive, professional, and service‑oriented approach.
• Self‑driven, adaptable, and capable of performing effectively in a fast‑paced environment.
• Basic proficiency in computer systems and telephone communication.
• Willingness to successfully complete Cowboy Chicken management training and required operational certifications upon hire.
• Ability to meet Cowboy Chicken driving standards (clean three‑year driving record).
• Must pass a pre‑employment drug screen and criminal background check.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. FFF McDonough and FFF Fins Up promote a diverse & drug‑free workplace. EOE.

Cowboy Chicken is…