Front of House

Overall Responsibility

This job role is vital to the success of Shane’s Rib Shack. The front of the house employee ensures we have top-notch customer service and that our products are served with 100% satisfaction. It is the front of the house employee’s responsibility to provide customers with prompt service, quality food and products. At Shane’s Rib Shack, we want our customers to experience a friendly, upbeat, clean and comfortable atmosphere.

• Acts with integrity, honesty & knowledge that promotes the culture, values & mission of Shane’s Rib Shack
• Ensure customers receive prompt, efficient, courteous customer service. Provides friendly, courteous, polite and ensures prompt resolution of service issues.
• Delivers legendary customer service by determining the customer’s needs & suggesting products to enhance service & meet or exceed sales goals.
• Performs regular ‘table touches to solicit feedback and communicate appropriate information.
• Becomes familiar with the Point-of-Sale system. Speed and accuracy need to be mastered quickly.
• Welcomes guests with enthusiasm and expresses appreciation as the guests leave.
• Answer the phone promptly and courteously. Takes over the phone orders and assists customers.
• Contributes to the store’s goals for increasing sales and improving profits.
• Clearing tables quickly to allow for a smoothie and quick turn during peak hours of lunch and dinner
• Sweeping the floors and patio and other related cleaning tasks (i.e. bathrooms)
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Contributes to a positive team environment by recognizing changes in partner morale & performance & communicating them to the store manager.
• Maintain a detailed knowledge of Shane’s Rib Shack’s products and menu.
• Matching the customer orders with the guest and delivering the meal to the customer by name
• Visiting customers, refilling drinks and ensuring the customer is fully satisfied.
• Returning all dirty good baskets to the dish washer
• Keeping the drink station stocked and clean.
• Help promote involvement in the local community involvement and assist in community events at the store.
• Maintains regular and consistent attendance and punctuality.

• Self-starter with ‘Whatever It Takes’ attitude and high sense of urgency
• Customer service oriented with exceptional communication skills.
• Ability to learn quickly.
• Demonstrates leadership and teamwork skills.
• 1-2 years experience working in a growing, entrepreneurial, restaurant environment.
• Work varied hours/days based on business needs.
• Ability to build relationships.