Party Host

Responsibilities

• Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests.
• Deliver friendly customer service by helping customers shop and find what they’re looking for, and ensure all customers receive a fast and friendly checkout experience.
• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards to deliver our Brand Promises.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities, and facilitate party add‑ons such as goody bags and balloons to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs, and create backup or emergency plans when necessary.
• Ensure client satisfaction for scheduled events and uphold the company’s cleanliness and safety standards.
• Set up, break down, and clean before and after each event.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking and planogram (POGs) processes; complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs; adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner, remain positive and respectful, and promote commitment to the organization’s vision and values.
• Cross‑train in Custom Framing selling and production and participate in daily store cleanliness activities (sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms).

• Retail and/or customer service experience required.
• Excellent people skills; experience working with children and children’s events.
• Good communication skills including written, verbal, and non‑verbal communication, listening skills, and the ability to handle job stress and interact effectively with others.
• Organizational skills, interpersonal skills, and creative problem‑solving skills.
• Energetic, enthusiastic, and personable; ability to handle job stress and interact effectively with guests of all ages and co‑workers.

• Experience in event coordination at a retail setting.
• Ability to engage clients and staff in a fun and creative environment.
• Knowledge of Store operations, merchandise recovery, and inventory processes.

Ability to remain standing for long periods of time; move throughout the store; regular bending, lifting, carrying, reaching, and stretching; lift heavy boxes and access high shelves by ladder or similar equipment.

Public retail store setting; all public areas climate controlled; some stock rooms may not be climate controlled; some outdoor work may be assigned to retrieve shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations. All applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.