Dispatcher, Administrative​/Clerical

Work Environment

In‑office, Monday–Friday, 8:00 AM – 4:30 PM. Small, family‑owned business. Opportunity to work independently and take ownership of your role. Casual office atmosphere. Dog‑friendly workplace (must be comfortable around large dogs).

$20–$25 per hour (based on experience).

We are seeking a highly organized and customer‑focused Dispatcher. This is a key position responsible for keeping daily operations running smoothly by coordinating technicians, managing client communication, and ensuring accuracy across scheduling, billing, and administrative processes.

• Schedule and dispatch technicians for service calls, preventative maintenance, and emergencies
• Communicate with customers to coordinate appointments and address concerns
• Handle inbound calls from clients, including urgent service needs and billing questions
• Prepare quotes, invoices, and customer work orders for billing
• Process payments and assist with accounts payable for ordered parts
• Order materials and coordinate parts fulfillment
• Maintain accurate records and documentation
• Collaborate closely with technicians to ensure efficient daily operations

• Stable, long‑term opportunity with growth potential
• Hands‑on training and cross‑training across multiple business functions
• Leadership that trusts you to own your role without micromanagement
• Opportunity to make a real impact in a small, tight‑knit team

• 2+ years of dispatch, administrative, or office experience
• 2+ years of data entry or administrative support experience
  
  Proficiency in Microsoft Office
• Strong attention to detail and accuracy
• Excellent communication and customer service skills

• Strong phone presence and ability to handle challenging customer interactions
• Excellent scheduling and organizational skills
• Ability to multitask and prioritize in a fast‑paced environment
• Confidence working with technicians and managing expectations
• High level of accuracy with billing, timelines, and documentation
• Proactive mindset with strong problem‑solving skills

Permanent. McHenry, IL.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite.

Position anticipated to close on Jun 29, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.