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Operations Supervisor
Job in
McHenry, McHenry County, Illinois, 60050, USA
Listed on 2026-06-22
Listing for:
Pro QC International
Full Time
position Listed on 2026-06-22
Job specializations:
-
Business
Operations Manager, Client Relationship Manager -
Management
Operations Manager, Client Relationship Manager
Job Description & How to Apply Below
The Operations Supervisor is overall responsible for customer service representation, account management for existing accounts, inventory management, and logistics management. He/She ensures all day-to-day operations are running smoothly and efficiently, and result in high customer satisfaction. The Operations Supervisor reports directly to the General Manager.
Key responsibilities:
Customer Service Representative, act as the inside-sales and operations liaison with the customers, identify and take ownership of customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Issue quotations for new RFQ’sKeep RFQ trackers up-to-date and chair the RFQ review meeting
Entry of customer orders, place internal purchase orders to our sourcing offices, and tracks on-time performance
Organize and chair operations review meetings with customers
Inventory Management, ensure an optimal inventory level to secure a continuous supply to the customer while avoiding excess inventory
Schedule and monitor incoming shipments from overseas sourcing locations
Schedule outgoing domestic shipments to the customers, including order picking where needed
Continuous improvement of the company’s operational processes
Office administration
Requirements:
Bachelor’s degree in Engineering, Business Administration, Operations Management, Quality Management, or related fields
An additional degree in Business is a plus.
10+ years of experience in operations management or a related field.
Empathetic, able to put him/herself in the customer’s shoes and advocate for the customers within the company
Problem-solving mentality
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Ability to work independently, but also a strong collaborator with global peers
Proficient in Microsoft Office and other relevant software programs
Ability to multi-task and handle multiple projects simultaneously
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