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Operations Supervisor
Job in
McHenry, McHenry County, Illinois, 60050, USA
Listed on 2026-06-26
Listing for:
Pro QC International North America
Full Time
position Listed on 2026-06-26
Job specializations:
-
Business
Operations Manager -
Management
Operations Manager
Job Description & How to Apply Below
Summary
The Operations Supervisor is overall responsible for customer service representation, account management for existing accounts, inventory management, and logistics management. He/She ensures all day-to-day operations are running smoothly and efficiently, and result in high customer satisfaction. The Operations Supervisor reports directly to the General Manager.
Key responsibilities- Customer Service Representative, act as the inside-sales and operations liaison with the customers, identify and take ownership of customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Issue quotations for new RFQ’s
- Keep RFQ trackers up-to-date and chair the RFQ review meeting
- Entry of customer orders, place internal purchase orders to our sourcing offices, and track on-time performance
- Organize and chair operations review meetings with customers
- Inventory Management, ensure an optimal inventory level to secure a continuous supply to the customer while avoiding excess inventory
- Schedule and monitor incoming shipments from overseas sourcing locations
- Schedule outgoing domestic shipments to the customers, including order picking where needed
- Continuous improvement of the company’s operational processes
- Office administration
- Bachelor’s degree in Engineering, Business Administration, Operations Management, Quality Management, or related fields
- An additional degree in Business is a plus.
- 10+ years of experience in operations management or a related field.
- Empathetic, able to put him/herself in the customer’s shoes and advocate for the customers within the company
- Problem-solving mentality
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently, but also a strong collaborator with global peers
- Proficient in Microsoft Office and other relevant software programs
- Ability to multi-task and handle multiple projects simultaneously
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