Operations Supervisor

Summary:
The Operations Supervisor is overall responsible for customer service representation, account management for existing accounts, inventory management, and logistics management. He/She ensures all day-to-day operations are running smoothly and efficiently, and result in high customer satisfaction. The Operations Supervisor reports directly to the General Manager.

Key responsibilities:
-Customer Service Representative, act as the inside-sales and operations liaison with the customers, identify and take ownership of customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Issue quotations for new RFQ’s
-Keep RFQ trackers up-to-date and chair the RFQ review meeting
-Entry of customer orders, place internal purchase orders to our sourcing offices, and tracks on-time performance
-Organize and chair operations review meetings with customers
-Inventory Management, ensure an optimal inventory level to secure a continuous supply to the customer while avoiding excess inventory
-Schedule and monitor incoming shipments from overseas sourcing locations
-Schedule outgoing domestic shipments to the customers, including order picking where needed
-Continuous improvement of the company’s operational processes
-Office administration

Requirements:
- Bachelor’s degree in Engineering, Business Administration, Operations Management, Quality Management, or related fields
- An additional degree in Business is a plus.
- 10+ years of experience in operations management or a related field.
- Empathetic, able to put him/herself in the customer’s shoes and advocate for the customers within the company
- Problem-solving mentality
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently, but also a strong collaborator with global peers
- Proficient in Microsoft Office and other relevant software programs
- Ability to multi-task and handle multiple projects simultaneously