Customer Service Representative

Customer Service Representative

Transdev in McHenry, IL is hiring a Full-Time Customer Service Representative to act as a liaison for customers, providers, and clients. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Competitive compensation package: minimum $18.00/hour – maximum $22.50/hour

• Vacation:
  Up to two weeks per year
• Sick days: 5 days
• Holidays: 12 days (8 standard and 4 floating)
• 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

• Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses
• Other duties as required

• High School Diploma, GED or equivalent
• Computer literate
• Excellent customer service skills
• Ability to operate standard telephone system
• Must be able to work shifts or flexible work schedules as needed
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at

Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future and must successfully pass a pre‑employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

McHenry, IL (Full Time)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.