IT Assistant - Part Time

Job Title:

IT Assistant (Part-Time)

Job Location:

PIONEER WEST - 44 - MCHENRY, IL 60050

Position Type:
Part Time

Salary Range: $15.00 - $15.00 Hourly

Department: IT

Job Status:
Part-Time

FLSA Status:
Non-Exempt

Reports To:

IT Manager

Work Schedule:

Monday-Friday (9am-5pm) with some flexibility (20/25 hours work week)

This entry‑level Information Technology position is intended for individuals with a minimum of 1 year experience, strong interest in technology and a desire to establish a professional career in the IT field. The role provides practical experience in troubleshooting, end‑user support, and general IT operations, while offering meaningful opportunities for learning and advancement within a dynamic organizational environment. Ideal candidates will exhibit adaptability, sound problem‑solving capabilities, and a demonstrated commitment to developing their technical proficiency.

• Assist with basic troubleshooting of hardware and software issues.
• Provide support for user account setup and password resets.
• Help maintain IT inventory and documentation.
• Learn and follow company IT policies and procedures.
• Escalate complex issues to senior team members as needed.

• Accountability & Dependability – Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities.
• Confidentiality – Maintains strict confidentiality, including financial and agency information.
• Creative & Innovative Thinking – Develops fresh ideas and resolves difficult challenges.
• Ethics & Integrity – Demonstrates honesty and professionalism in all interactions.
• Decision Making & Judgment – Makes timely, informed decisions considering facts, goals, and risks.
• Teamwork – Promotes cooperation and commitment within a team.
• Relationship Building – Builds constructive working relationships and maintains client satisfaction.

• High school diploma or equivalent; IT‑related coursework or certifications (preferred).
• CompTIA A+ certification or similar entry‑level IT certification (preferred).
• 1 year of experience with basic understanding of computers and common software applications.
• Strong willingness to learn and adapt in a fast‑paced environment.
• Good communication and problem‑solving skills.
• Basic knowledge of Windows operating systems, including installation, configuration, troubleshooting and problem solving required.
• Understanding of basic hardware troubleshooting for desktops, laptops, and peripheral devices required.
• Foundational networking knowledge such as IP configuration, connectivity checks, and Wi‑Fi basics required.
• Familiarity with common ticketing systems used in IT support environments required.
• Relevant hands‑on exposure through school labs, internships, home labs, or volunteer tech support required.
• 1–2 years of experience in IT support, help desk, or related technical roles required.
• Excellent verbal and written communication skills for assisting end‑users required.
• Ability to work independently as well as collaboratively with team members required.

• Mentorship from experienced IT professionals.
• Potential for advancement into specialized IT roles.
• Supportive and collaborative work environment.

Physical demands include lifting up to 10 lbs, standing, walking, sitting, and using hands regularly. Position requires activities up to 33% of the time (0 – 2.5+ hrs/day) frequently and from 33% – 66% of the time (2.5 – 5.5+ hrs/day) constantly. Work is conducted in a general office environment.

General office environment. Frequent interaction with any stakeholder within the agency (supervisors, co‑workers, clients, general public, outside agencies, etc.).