Account Specialist (Capital Equipment

Position: Account Specialist (Capital Equipment)
Account Specialist – Capital Equipment

Location:

McHenry, ILHybrid

Schedule:

3 days onsite | 2 days remote

Hourly Range: $24-$26 per hour

Are you someone who enjoys keeping equipment records accurate, solving complex inventory challenges, and partnering with customers to ensure assets are accounted for? We're looking for an Account Specialist – Capital Equipment to join our team!

In this role, you'll serve as the primary point of contact for managing serialized capital equipment throughout its lifecycle. You'll work closely with hospitals, internal departments, and our Sales team to maintain accurate equipment records, conduct inventory audits, support customer projects, and ensure the integrity of our equipment management processes.

If you enjoy working with data, investigating discrepancies, coordinating cross-functional projects, and building strong customer relationships, we'd love to hear from you.

What You'll DoAs our Account Specialist, you will:

Manage and maintain accurate records for serialized capital equipment within our ERP system.

Conduct inventory audits by reconciling equipment records and investigating discrepancies.

Partner directly with hospitals and healthcare customers to verify equipment inventories and resolve inventory issues.

Collaborate with the Sales team on customer equipment projects, implementations, and inventory initiatives.

Coordinate equipment transfers, shipments, returns, and demo equipment for customers and internal teams.

Monitor equipment throughout its lifecycle to ensure accurate tracking and reporting.

Process equipment orders, Return Merchandise Authorizations (RMAs), billing transactions, credits, debits, and account adjustments.

Research and resolve discrepancies involving serialized equipment, shipping, repairs, and customer accounts.

Recommend process improvements that increase efficiency and improve data accuracy.

Maintain detailed documentation of customer interactions and equipment activity.

Support internal departments by providing timely responses to equipment and account inquiries.

Assist with system testing and process enhancements related to capital equipment programs.

Ensure compliance with HIPAA requirements while maintaining customer records.

What We're Looking For:

Required Qualifications High school diploma or GED required.

Minimum of three years of experience in customer service, account management, inventory control, equipment administration, logistics, operations, or a related field.

Strong Microsoft Excel and Windows computer skills.

Excellent analytical and problem-solving abilities.

Exceptional attention to detail and data accuracy.

Strong written and verbal communication skills.

Ability to manage multiple priorities while meeting deadlines.

Preferred Experience We're especially interested in candidates with experience in:

Serialized equipment management

Asset management

Inventory control or inventory auditingERP systems (SAP, Oracle, Dynamics, JD Edwards, Net Suite, etc.)Healthcare or medical device environments

Capital equipment administration

Customer account management

Equipment logistics and tracking

Cross-functional project coordination

Why You'll Love This Role This position offers a unique opportunity to combine customer service, operations, inventory management, and project coordination in a collaborative environment. You'll work closely with hospitals, Sales, Operations, and Customer Support while helping ensure critical medical equipment is accurately tracked and available where it's needed most.

If you're someone who enjoys investigating issues, improving processes, and seeing projects through from start to finish, this is an excellent opportunity to grow your career.

What We Offer:

Competitive Wage
401K with match

Money Purchase Retirement Plan
16-week Paid Parental Leave Generous PTO package, including 14 paid holidaysA great place to work!

This is not a job description. More details will be provided regarding the functions of this position.

We are not accepting candidates from recruiting firms or agencies.

At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to…