Area Manager, Management General Management

Overall Mission

To model and ensure consistent execution of Quality, Service and Cleanliness, as well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering “Every Store Perfect”:

• Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to grow sales and profit, maintaining quality at the highest levels.
• Through clearly communicating brand standards and expectations;
• Through coaching, training and mentoring the Management teams to achieve their full potential;
• Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom line results;
• Through building an environment consistent with the Company Mission and Vision.

• Lead district with an unrelenting passion to grow sales and profitability.
• Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change.
• Report district performance to Division Presidents quarterly through a process approach.
• Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans.

• Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans and results.
• Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process.
• Lead bench discussion with DM & HRM on effective succession planning processes.
• Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts.
• Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training.
• Support and prioritize development of General and District Manager hires in partnership with DP, HRM and FTM.
• Ensuring the most effective utilization of company assets and district talent.
• Coach General Manager on appropriate store associate staffing requirements.
• Ensure Operation Supervisor and Internal Management Candidate development.

• Responsible to Model, Coach, Mentor, Train, and Communicate service and production expectations with management teams.
• Maintaining quality standards in Service, Quality, Cleanliness, Facility, and safety as measured by key metrics.
• Hold General Managers and their teams accountable for improving all Guest measures.
• Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an appropriate level of follow up.
• Partner with Maintenance Department to safeguard Facility and Equipment standards.
• Lead new product, process and program roll outs within the District.