More jobs:
Head of Customer Experience & Order Operations
Job in
McHenry, McHenry County, Illinois, 60050, USA
Listed on 2026-08-23
Listing for:
Follett Content Solutions
Full Time
position Listed on 2026-08-23
Job specializations:
-
Management
Operations Management, General Management
Job Description & How to Apply Below
Follett Content Solutions in McHenry, IL, is seeking a Senior Manager – Customer Experience to lead a broad customer operations organization spanning frontline service and order entry/account maintenance. You will directly manage multiple team leaders and be accountable for performance, culture, and development across the functions.
The role requires 8–10 years in customer operations with a proven track record of improving CSAT, retention, and operational efficiency, plus strong strategic
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