More jobs:
Senior Leader, Customer Experience & Operations
Job in
McHenry, McHenry County, Illinois, 60050, USA
Listed on 2026-08-24
Listing for:
Follett Content Solutions, LLC
Full Time
position Listed on 2026-08-24
Job specializations:
-
Management
General Management, Client Relationship Management -
Customer Service/HelpDesk
Client Relationship Management
Job Description & How to Apply Below
Follett Content Solutions in McHenry, IL is seeking a Senior Manager – Customer Experience to lead a broad customer operations organization spanning frontline service and order entry. This exempt, full-time role ensures aligned goals, performance, and a strong customer focus.
You will directly manage the Customer Service Supervisors and the Manager of Order Entry & Account Maintenance, set multi-team strategy, and partner with Sales, Product, Operations, and Finance to drive continuous
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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