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Senior Leader, Customer Experience & Operations

Job in McHenry, McHenry County, Illinois, 60050, USA
Listing for: Follett Content Solutions, LLC
Full Time position
Listed on 2026-08-24
Job specializations:
  • Management
    General Management, Client Relationship Management
  • Customer Service/HelpDesk
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 115000 - 130000 USD Yearly USD 115000.00 130000.00 YEAR
Job Description & How to Apply Below

Follett Content Solutions in McHenry, IL is seeking a Senior Manager – Customer Experience to lead a broad customer operations organization spanning frontline service and order entry. This exempt, full-time role ensures aligned goals, performance, and a strong customer focus.

You will directly manage the Customer Service Supervisors and the Manager of Order Entry & Account Maintenance, set multi-team strategy, and partner with Sales, Product, Operations, and Finance to drive continuous

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Position Requirements
10+ Years work experience
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