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Senior Director of Customer Experience & Operations
Job in
McHenry, McHenry County, Illinois, 60050, USA
Listed on 2026-08-25
Listing for:
Engage Brandcraft
Full Time
position Listed on 2026-08-25
Job specializations:
-
Management
General Management, Client Relationship Management -
Customer Service/HelpDesk
Client Relationship Management
Job Description & How to Apply Below
Follett Content Solutions is seeking a Senior Manager – Customer Experience to lead a broad customer operations organization, spanning frontline service and order entry. You will manage Customer Service Supervisors and the Manager of Order Entry & Account Maintenance, aligning goals with business strategy and serving as the senior escalation authority.
The role requires 8–10 years in customer operations with strong CRM experience, exceptional communication, and a track record of driving
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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