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Senior Manager, Customer Experience & Operations
Job in
McHenry, McHenry County, Illinois, 60050, USA
Listed on 2026-08-27
Listing for:
Francisco Partners
Full Time
position Listed on 2026-08-27
Job specializations:
-
Management
General Management, Client Relationship Management -
Customer Service/HelpDesk
Client Relationship Management
Job Description & How to Apply Below
Follett Content Solutions, located in McHenry, IL, seeks a Senior Manager – Customer Experience to lead a broad customer operations organization spanning frontline service and order entry. You will manage the Customer Service Supervisors and the Manager of Order Entry & Account Maintenance, aligning strategy and driving performance.
The role requires 8–10 years in customer operations with at least 5 years in a management role, strong CRM and data analytics, and executive communication skills.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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