Field Tech III

Who We Are

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces. “Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed.

Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

• Compensation: $23.79 - $29.00
• Paid Time Off:
  Starting at 3 weeks annually along with 11 company‑paid holidays
• Health and Wellness Benefits:
  The first day of the month after your start, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
• 401(k) Program with Matching Contribution:
  We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.
• Grow With Us:
  Professional development opportunities through training, professional certifications, and education allowance
• Additional Benefits:
  Other great benefits include company‑provided life insurance and Employee Assistance Program just to name a few.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

The Nexus Water Group team has an opportunity for a Field Tech III
. Responsible for maintaining and cleaning water/wastewater systems; identifying water meter equipment problems; and performing water meter and/or system maintenance activities.

This position will travel between service areas near McHenry, IL
. Schedule is Monday through Friday. After‑hour and weekend on‑call support may be required.

• Perform manual labor such as installing, repairing, maintaining water/sewer lines and force mains.
• Maintain and test water meters; perform new meter installation.
• Conduct a variety of tasks related to water and sewer infrastructure maintenance and rehabilitation.
• Install, repair and replace underground water and wastewater mains and service laterals, using basic plumbing tools, tapping machine, pipe cutters, reamer, pipe wrenches and assorted pneumatic and hydraulic tools.
• Inspect area for cross‑connection violations and other unsafe conditions.
• Maintain accurate and up-to-date records.
• Document customer interaction and Field Activities in CC&B.
• Act as liaison between the customers and customer service personnel for problem/complaint resolution.
• Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.
• Provide on-site customer communication.
• Assist with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.
• Constant, independent travel daily between worksites on Company time.
• Must work on‑call in rotation as scheduled; respond to emergency situations as required.

• May assist AM with overseeing the daily tasks of other field technicians.
• May assist with repairs of water/wastewater treatment plant equipment.
• May walk 5 – 10 miles per day over established route, reading between 200 and 1,200 meters per day and record volume used by residential and commercial customers.
• Determine consistency of meter readings; report unusual cases of water usage to supervisor.
• Inspect meters and connections for defects, damage and unauthorized connections; ensure meters are registering properly. Indicate irregularities on forms for necessary action by servicing department.
• Turn off service for nonpayment of charges in vacant premises, or on for new occupants.
• Assist with ordering parts and job costing.
• Prepare a variety of operational reports related to water meter reading activities as well as collection and distribution systems.
• Assist with the installation and disconnection of water meters and sewer services.
• May perform routine tasks related to the operation of water/wastewater treatment facilities while learning the treatment process and…