Field Service Technician

Job Overview

Our client is seeking a Field Service Technician. You will be responsible for performing repairs, installations, troubleshooting, diagnostic work, and maintenance on various aircraft ground support equipment such as aircraft wing deicing trucks, lavatory service trucks, towbarless pushback tractors, etc. This work is carried out in our shop located in McHenry IL, as well as at customer locations all over North America.

There is also occasional travel required to Europe to our HQ's located in Denmark and Sweden. Once established, expect to travel between 40-50% of working time throughout the year.

Field service technicians play a crucial role in customer support—answering customer phone calls, emails, and addressing technical support tickets in our CRM system when you are not in the field. You will work closely with customers, as well as our internal teams including engineering support located in Denmark and Sweden. Strong communication skills over the phone as well as email proficiency is a must.

• Perform on-site installation, maintenance, and repair of technical systems and equipment.
• Ensure all work adheres to all safety requirements.
• Work closely with customers and internal teams to ensure proper functioning of systems and troubleshoot any issues that may arise.
• Travel to different field locations to install, maintain, and repair technical equipment.
• Ensure that all work is completed according to specifications and meets quality standards.
• Diagnose and troubleshoot technical issues, including assisting customers with diagnostic and repair procedures through CRM ticket-based system and phone calls.
• Collaborate with the technical support team to resolve complex problems.
• Prepare detailed reports on service visits, including findings and solutions implemented.

8-hour shift  or

• High school diploma or equivalent; technical certifications or relevant vocational training is a plus.
• Valid driver's license.
• Valid passport or ability to obtain one.
• 3-5 years of experience in a similar technician role, field experience and/or airport equipment experience an advantage.
• Proficient in diagnosing and repairing technical equipment.
• Working knowledge of electrical, hydraulic, and mechanical systems.
• Strong communication and interpersonal skills; ability to convey technical information to non-technical individuals.
• Analytical mindset with strong problem‑solving abilities.
• Ability to work in field conditions, e.g., outdoors, loud environments, cold and hot weather etc.
• Work in shop settings based in McHenry IL as well as travel up to 40% to work at customer locations at airports throughout North America (almost always home for weekends and holidays, but some exclusions apply).

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Flexible spending account
• Health insurance
• Paid time off

High school or equivalent (Required)