Application Support Coordinator; On Site

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization.

That is Questeq.

What you will be doing:

The IT Application Support Coordinator will join the team at South Allegheny School District. You will be responsible for maintaining all district software platforms that support district instruction, assessment and administrative functions.

Essential Functions:

Maintains, analyzes, troubleshoots, all software platforms that support district classroom instruction and student assessment

Conducts and coordinates training on the proper use of instructional applications for district personnel

Collaborates with IT piers to maintain software platforms and databases that enable district administrative functions to include end user support of the Student Information System Coordinates submission of state mandated reporting as designated by the district to include Pennsylvania Information Management System (PIMS) collections

Responsible for troubleshooting assigned 3rd Tier escalation of application support tickets and coordinating with 4th Tier partners as the local liaison for resolution

Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response

Verifies local connectivity, permissions, and functional access to administrative and instructional client-server applications as well as private and public cloud services

Gathers criteria for custom modifications to existing administrative and instructional applications and provides analysis and coordination with partners on related projects

Creates customized data extractions and reports for administrators

Keeps accurate records of application conventions and configuration

Curates the application environment of the district and ensures interoperability between platforms

Contributes to contingency planning and provides procedures in the preservation of database repositories in the context of business continuity and disaster recovery

Plays a primary role in making recommendations, developing plans, and spearheading implementation of application upgrades

Supports application publishing and cloud integration initiatives

Generates the specifications for licensing of applications; assists in identifying software needs in preparation of the annual budget

Attends designated district board meetings to support conferencing and streaming capabilities. The Technology Director may offer flexible hours at their discretion to accommodate any after-hours tasking.

Other related duties as assigned by the Technology Director.

Required

Education and Experience:

College degree preferred; high school diploma/GED and equivalent work experience required2 years of experience directly supporting enterprise applications in a medium-sized environment (multi-location, 10+ servers, 500+ nodes, 500+ users)

Experience with SQL query and database-extracted reporting preferred

Familiarity with Microsoft Active Directory administration and permissions preferred

Familiarity in supporting applications in a multiple OS environment preferred (Windows, MacOS)
Ability to conduct software application training for small groups (5
-30 people)
Understanding of computer and network operations

Experience with state mandated reporting desired. Pennsylvania Information Management Systems (PIMS) experience preferred

Ability to work well in a demanding and fast-paced environment

Excellent interpersonal skills for both internal and external communications

Excellent organization and problem-solving skills

Excellent customer service skills

Must be able to pass Child Abuse History, Criminal, and Fingerprinting clearances