Office Manager, Outpt Therapy

Job Description

Salary: $25-32/hr or salaried, DOE

At Summit Therapy, our mission is to Improve the Lives of Others. We provide outpatient speech, occupational and physical therapy to pediatric and adult populations. We strive for excellence in everything we do in a supportive environment. By focusing on patients, providing exceptional care, and fostering teams driven by integrity, respect and compassion- we achieve best possible outcomes.

This role requires administrative experience in a medical or dental setting with direct reports.

The ideal candidate will be a positive communicator who demonstrates empathy and respect for others while maintaining an optimistic, solution-oriented approach in a busy setting. These qualities promote a successful, positive work environment.

This role offers generous time off, full medical, dental and vision benefits, life insurance and 401 matching potential.

• Oversee and participate in scheduling, billing, front office staff & others to ensure company profitability.
• Assist families and therapists with scheduling, rescheduling, and canceling appointments.
• Maintain company standards by enforcing attendance policies.
• Support office staff through training and ongoing communication.
• Lead weekly meetings with administrative staff.
• Handle incoming faxes and communication from other offices and payor sources.
• Communicate with care to all families; treating them with kindness & compassion.
• Communicate well with other departments to gather information inside and outside of Summit Therapy.
• Collaborate with other team members, including Speech Therapists, Occupational Therapists, Physical Therapists, and Administrative Staff.
• Prepare for and conduct orientation of new staff with Clinical Director and Assistant Clinical Director.
• Create policies and procedures and ensure they are enforced throughout the administrative staff.
• Utilize many established websites, software systems and portals to obtain information to perform job duties.
• Attend trainings and meetings set by the Clinical Director, Supervisor, or Company Owner.
• Assume other projects and responsibilities as assigned by the supervisor.
• Ensure families are greeted at the front window and phones are answered with care.
• Ensure the clinics are neat and tidy, and in good repair. Communicate facility repairs or needs to CEO/Owner.
• Ensure profitability by managing therapy schedules.
• Actively communicate by email through Google Suites and
• Utilize the payroll system to report time worked and request time off.
• Abide by all company policies and procedures.

• Administrative experience in a medical or dental setting with direct reports.
• Positive communication skills, empathy, respect, an optimistic, solution-oriented approach in a busy setting.