Front Office Receptionist

Job Details

• Level: Experienced
• Location:
  
  ENTTX Mckinney Clinic
  - Mckinney, TX 75071
• Position Type:
  Full Time
• Education Level: High School
• Travel Percentage:
  Occasional
• Job Shift: Day
• Job Category:
  Admin
  - Clerical

As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point‑of‑service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area.

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient  insurance; assist with forms and billing questions.
• Collect and record payments (copays, co‑insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up‑to‑date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail‑oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

• On-site, clinical office setting.
• Monday–Friday, daytime schedule; occasional after-hours meetings may be required.
• Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.