Guest Ambassador

Overview

Responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Cirrus campuses. The Guest Ambassador 2 enhances customer relationships by driving the Service Essentials to create personal experiences by creating a world class environment. Work location may be at various campus offices.

• Greet, engage, and host all customers, prospective customers, colleagues, contractors, and visitors
• Anticipate guests' needs and respond promptly
• Communicate the needs and observations of guests to other appropriate parties
• Maintain safe and secure surroundings, including escorting, handing-off, and tending to all parties on-site at any given time
• Support all departments and personnel to maintain positive company culture
• Coordinate with internal and external parties to ensure seamless experiences
• Act as a liaison between, to, and for all departments and the company as a whole
• Keep track of current personnel, company news, operations, and policies
• Provide support for any celebrations, escalations, or special circumstances in the customer experience
• Maintain common spaces (organization, stocking, cleaning, maintenance, reordering, etc.)

Responsible for all individuals signing-in for their visit:

• Individuals must sign the Patriot Act presented
• Individuals should be presented with identification
• Individuals should be escorted by a Cirrus employee
• Send, receive, and assist with mail/parcel shipments and maintain healthy relationships with the delivery drivers
• Shuttle and escort customers to various buildings on the Vision Center campus; arrange transportation as needed
• Monitor parking at each building and provide visitors with parking passes during their visit
• Keep track of building accessibility, both in personnel badge access and in building lock schedules
• Keep track of local employee perks, such as Zoo passes, Top Golf passes, and discount codes
• Provide coverage to other Guest Ambassador locations as needed
• Provide training and shadowing opportunities for new hires and other team members
• Utilize company scheduling applications, digital communications, and in-person intel to develop and maintain weekly reports shared to all guest experience departments
  • Concierge Reports cover: weekly delivery and training schedules, daily attendance, lunch orders, arrival and departure information, and any associated accommodations for that week
• Compile on-site visitor lists weekly; order, organize, and distribute customer and visitor badges daily
• Work with third-party vendors to provide additional services for all guests and personnel (i.e. catering, rental car companies, provisions, badges, etc.)
• Receive and process aviation fuel orders and bill external customers accordingly
• Manage a fleet of courtesy vehicles, keeping track of fuelings, service, and detailing, as well as a daily log of usage
• Intake all calls to the campus phone number
• Provide campus tours and general information to prospective owners, visitors, and/or colleagues
• Assist with coordinating and executing campus events, large meetings, and/or group meals
• Support the curation of the Customer Experience gifts for each delivery
• Serve in Administrative Assistant capacity for site leaders
• Assist with developing articles for the Cirrus HUB
• Perform general administrative tasks – various departmental projects, filing, data entry, calendar management, etc.
• Establish business partner relationships with local Restaurants, Hotels, Spas, Golf courses, Car rental and additional activities in the area.

For Remote Locations:

• Place order for New Hire and/or Internal Employees additional uniforms via CINTAS
• Prepare, manage, and maintain financial records for monthly review by accounts payable and receivable and ensure that all invoices (FBO, OTC, Workorder) are entered in a prompt and accurate manner
• Prepare welcome packet to include welcome letter, HR, and IT documentations for new hire
• Energize the Cirrus Service Essentials

• High school diploma or equivalent required. Associates or Bachelors in Hospitality preferred.
• 1-3 years in current Cirrus role and/or 2-3 years of customer service, marketing, sales, hospitality…