Automotive Service Advisor - Lewisville

We are a top nationally ranked dealer alternative automotive repair company with 10 locations in the Dallas‑Fort Worth area.

• Deliver a welcoming and professional customer experience by actively listening and accurately identifying vehicle concerns.
• Create detailed and accurate repair orders using effective service writing techniques.
• Clearly communicate recommended services, repairs, and maintenance options, including cost estimates and timelines.
• Confidently recommend additional services based on vehicle condition while maintaining honesty and transparency.
• Collaborate closely with technicians to prioritize workflow, monitor repair progress, and ensure timely completion.
• Oversee a wide range of services, including oil changes, brake repairs, engine diagnostics, transmission work, suspension, alignments, tires, diesel systems, and more.
• Maintain accurate service records, including customer history and repair documentation.
• Process payments and handle cash transactions accurately and efficiently.
• Proactively follow up with customers to ensure satisfaction and build long‑term loyalty.

• Minimum of 2 years as an Automotive Service Advisor (required).
• Strong understanding of automotive diagnostics, repair processes, and service operations.
• Broad mechanical knowledge, including engines, transmissions, brakes, suspension systems, diesel engines, shocks & struts, and brakes.
• Excellent communication skills with the ability to explain technical concepts in a clear, customer‑friendly manner.
• Proven ability to upsell services ethically while prioritizing customer needs.
• Strong organizational and multitasking skills in a high‑volume environment.
• Solid customer service skills with a focus on relationship building and retention.
• Proficiency in service management systems and repair documentation.

We offer a supportive, team‑oriented environment where your expertise and contributions are valued. This is an opportunity to grow your career with a dealership that prioritizes quality service, customer satisfaction, and professional development.

• 401(k) with company match
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Employee discounts
• Flexible scheduling
• Employee assistance program
• Professional development support
• Tuition reimbursement
• Referral program

• Minimum 2 years of experience working with all makes and models (required).
• Ability to commute to Lewisville, TX 75077.
• Work location:
  
  In person.

• Monday to Friday 8:00 am – 6:00 pm.
• No nights, no weekends.

• 2 years independent (preferred).

In person.